PicoLedger support

Submit one request with the clearest available details. You will receive a reference immediately.

We aim to review requests within two UK business days. Account lockouts, suspected data exposure and payment failures are prioritised.

Include the affected invoice, quote, bill or payment number where possible. Do not send passwords, full card numbers or Supabase and Stripe secret keys.

Requests are logged, categorised and triaged. We investigate using audit and error records, provide updates for open incidents, record the resolution, then close the ticket. A resolved request can be reopened by quoting its reference.